Data Rich Customer Service

Image representing Amazon EC2 as depicted in C...Image via CrunchBase

Image representing Facebook as depicted in Cru...Image via CrunchBase


Businesses collect so much data on individual customers and individual transactions. Social media is becoming so very pervasive. Your social media profile is portable. Soon enough you could take it to Amazon.com and all sorts of vendors big and small.

Just like your Facebook experience is different from mine, your shopping experience at a site ought to be unique to you, unique and rich.

Chris Brogan sounds rather futuristic in his latest blog post.
First One to This Standard Wins Make your website all about me.
From The Netizen BlogRoll
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