TechCrunch: Email Overload Fix: 3 Sentence EmailsEmail has to be completely scalable. There can not be too much email. Not for nobody. That is the ultimate email solution. I could get 10 emails a day, or 10,000, and I still should not have to feel overwhelmed.
On the other hand, email has to have a holistic communication approach. It has to fit into the larger picture. That solution is multi platform.
One direction is condensing. It is about being able to visualize 10,000 tweets at once. Another direction is when you want to spend a lot of quality time with one or more people. Your communication platform should make that possible.
The inbox today is dreaded. That right there is a huge business opportunity, or two, or three. Gmail's Priority Inbox is a good step in the right direction, but it does not even begin to fathom the inbox of those who get deluged with emails.
Facebook helps. You get emails from people you are already "friends" with, or groups you signed up for. Strangers can email you, but they have to send out one email to one person at a time. Facebook email does cut out a lot of noise.
Twitter is my idea of the email client of tomorrow, but Twitter has been dragging its feet forever on adding features and simplifying its service.
The Gmail free phone is great. The voice feature of Gchat is great. Sometimes you want to dig into a conversation, and you want to zero in on a person, and text does not do it, so you talk. You get your headset going.
And then there is meeting in person. FourSquare can be a swell platform for that. FourSquare's social graph is special. While you are zeroing in on a person, you want to cut out all the noise, you don't want to be taking calls, you don't want to be seeing yet another incoming email.
For me blogging is an essential element of the larger complete communication platform. Being able to reach out to complete strangers who might also be talking about some of the same things you might be talking about is so very key.
But then all communication all the time is not what we could possibly be shooting for. Where is the time for non communication work? The time to get things done? The time to acquire new knowledge? Social is not 100% of the territory. Social is not 10% of the territory. The best communication platform knows when you are thinking, and lets you be: a phone that does not ring, a screen that goes into hibernation.
A good communication platform knows when you are on vacation. When you are off, you are off.
I have been impatient with Twitter. (User Friendly Twitter? Get Out Of Town) And I have been impatient with Gmail.
You should be able to visualize 100,000 tweets right on the Twitter website. And perhaps for Gmail the next big push after the Priority Inbox will be the word cloud. I should be able to say, create a word cloud for all my unread emails for the day. And when I hover over each word, I should see the names of each sender associated with that word, with the option to click and go to that specific email.