The Microsoft Team

How Microsoft Builds a Sense of Community Among 144,000 Employees Getting together in person to discuss pressing matters has been replaced by meeting through online conferences. ...... build community and create connection between employees and leaders. ...... Microsoft uses Yammer as a channel for Nadella and other leaders to engage with employees, listening to and learning what’s on their minds. On a “CEO Connection” page, employees can pose questions and connect with other employees on a gamut of topics — everything from product strategy to employee benefits........ Instead of being present only with the people in their office, Microsoft leaders can directly engage employees on the other side of the world, crossing time zones and accommodating varied schedules....... Every day, a small sample of Microsoft employees receive a survey called Daily Pulse. Driven by the HR division, Daily Pulse takes a snapshot of how employees are feeling about the company, its culture, and other timely topics. ....... “In what ways do you think Microsoft is different today than it was one year ago?” or “What is the biggest change you’d recommend your leadership make to allow you to be more effective in your job?” Having the flexibility to add in timely questions provides more regular insights into employee sentiment when acquiring companies, orchestrating large reorgs, and making other changes within the organization....... Every month, Microsoft holds an employee town hall meeting where company priorities, progress, and culture are discussed in an open forum. This meeting is broadcast live for employees around the globe and is also available on-demand for employees in other time zones. Along with members of his leadership team, Nadella provides a monthly business update and takes questions directly from the audience as well as from his CEO Connection page on Yammer. This gives him a chance to share his thoughts across a number of areas — including business, industry, and society — and allows employees to raise topics that matter to them. ...... During the event, employee engagement is measured to capture real-time sentiment. ....... Microsoft has hundreds of distribution lists for people with specific interests, so these self-selected communities help with message targeting. ........ Leveraging technology to connect with people at scale is a cornerstone of the 21st-century leadership journey.

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